I have been trying to cancel my membership one week after I had got it. I wrote to them never heard from them and have been paying for 8 mths, also they say the membership is 20 dollars but charge you 50 a mth. I have never known such bad customer service and there are hardly any people to choose from. Join tinder instead they don’t charge you as much and there are plenty of people to choose from.

These guys signed me up for a year subscription and took $370 out of my account. I was unaware what I was signed up for. I have been emailing for days and they just keep sending me the terms and conditions. I’m so angry and frustrated. As a single Mum of 3 young kids I need all my money!! I can see from other reviews on here that they are doing it to quite a few people. Is there something we can do? Fair trading or something? However it is an American site. Surly something has to be done? They are ripping us of our money!

What are people doing about getting sucked into the 12 months contract? Can anyone help me? I refuse to pay as I did NOT sign up for 12 months. Will this give me a bad credit rating? I have spoken to this site and got absolutely nowhere. Now I have a collection agency after me. Absolutely FURIOUS!!!! The 800+ negative reviews should speak for themselves. Seems I’m not the only person sucked into this death trap of a contract. I will keep fighting this as it’s an absolute JOKE. If anyone could please share any help and/or shed some light on how to go about this, I’d really appreciate it.

I have never visited their site and yet today I got an email from them saying ‘welcome to this site’ they also sent a support id and pw but, as I didn’t create the account, I can’t login to delete the account. I’ve written to them telling them to delete the ac NOW but nothing so far. Reputable companies confirm subscriptions before creating accounts but not this mob so I assume they either created it on purpose (so they are scammers) or some idiot put the wrong email address in and this site doesn’t confirm before creating accounts !

My son who is disabled used this site with my permission cancelled Back February but kept getting mail asking for payment told them account was canceled now being threatened with collection agents told them they My get In but won’t get out IRA member

This site is a scam. Does nothing but suck you in and take your money. Do not recommend. If you’re in Australia beware the terms and conditions apply to the US only. Now I’m stuck paying for a 12 month subscription that I am not using. Because the 3 day cancellation only applies to the US

Just an awful app. There is so few matches in your area to start. The app itself is useless and put off date. It buffers and doesn’t load. Then when you contact their customer service team they keep telling you to uninstall and reinstall the app. When you decide (very quickly) this isn’t worth the ridiculous amount of money being charged and try to cancel, you will be informed that it isn’t possible as per their terms and conditions.

I’m really disgusted with this site. Six month into a twelve months plan they charged me for another plan that I did not subscribe to. They charged me $658.80 for the new plan! I emailed them, explained the situation, and they didn’t help and even wrote at the end of the email that their “decision was final”. Reading between the lines, they weren’t to listen to me or help me resolve the problem. I reached out to Fair Trading, explained my situation and had a case manager work on my behalf. They were able to contact this site and get my money back. I’m shocked with this behavour. Stay away from this awful company.

Matches appear not to be real people. A total waste of money. Cancelling your account is only possible after being ripped off for 12 months. I wait with bated breath to see if my account is cancelled next month. Save you money people.

This site needs to be sued! I used service for 2weeks and cancelled. Now they have turned me into to collection after 6 months to extort a 1 year membership fee. No cooling off period, matches don’t match or live in my area. This dating site is old and changed their personality match test. (example of questions…which ink blob do you like better?! None of my matches matched! this site told me to lower my expectations. I guess I should not expect to meet someone in the same state, or someone I have anything in common with.

Do not get app waste of money. Got no matches. All people are 200km plus away or have nothing in common. Asking for a refund and it is way to expensive

Cancelled account, continues to charge, have not logged in for over 12 months, can not log in or even reset password to confirm the account is cancelled, then that sell of the debt to a collect house. Avoid at any cost.